HighEdWeb 2020 will be using the online conference platform Hopin. Learn more about using Hopin as an attendee.

Q: How do I access the online conference?

A: As a registered attendee, you will receive an email from “Higher Education Web Professionals” with the subject line “Invitation to Online Event – HighEdWeb 2020 Annual Conference” that will give you access to the official conference Hopin event. Click the “Accept Registration” button to enter the conference.

Q: What technology do I need?

A: Hopin runs in your web browser; there is no app or anything new to download. Use a modern browser for best experience. Hopin recommends Chrome or Firefox. An internet connection that allows you to participate in a Google Meet or Zoom call should be sufficient for the Hopin platform. A desktop experience for attendees is recommended, but web browsers in mobile devices (Android and iOS) are also supported.

Q: What timezone am I in?

A: The Hopin platform automatically updates the conference schedule to match your local time.

Q: How do I attend a session?

A: HighEdWeb sessions will take place on three stages: A, B, and C. Click on “Reception” at any time to see the full schedule of sessions, and click on “Stages” at any time to see what is currently live.

Q: Can I pause a session I am attending?

A: The session presentations have been pre-recorded, but the conference as a whole is live. You can hit pause on the video player in Hopin while a session is playing, but when you click play again you will be brought back up to the live feed, not to where you had initially hit pause.

Q: What’s the difference between the Conference and Stage chat?

A: The conference chat is for conference-wide discussions. It’s accessible on every page of the platform. The stage chats are for discussions specific to the presentation happening on that stage. Stage chats are where attendees can ask presenters questions during the live Q&A portion of each presentation.

In the public chats, as in all online forums of communication during HighEdWeb, registered attendees have agreed to follow our Code of Conduct.

Q: What happens when I @ mention someone in the public event chat channels?

A: Users can type the @ symbol and a few characters of an attendee’s first name to highlight that person’s name and profile within the chat stream. The mentioned attendee does not receive a notification.

Q: What is “Networking?” What happens when I click the “Ready” button?

A: Hopin Networking is an opportunity to meet new people online during the conference.

When an attendee clicks the “Ready” button they are matched with a random fellow attendee via face-to-face video, similar to chat roulette. Meetings end automatically after five minutes. Attendees can leave at any time.

Conversation partners may decide to share contact information by clicking the “Connect” button. If both parties click “Connect,” the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin profile.

Q: What is the Expo?

A:The Expo is live throughout both conference days. You can go to the Expo anytime and click on each exhibitor booth to visit with HighEdWeb partners and sponsors. During the Poster session, poster presentations are also accessible in the Expo.

Q: What are posters?

A: During an in-person HighEdWeb conference, the poster session involved presenters sharing information about their projects in front of a visual representation of their work — a literal poster. In Hopin, the poster session contains 11 short on-demand video presentations that you can access by clicking on each poster booth. Then use the chat function in each booth to connect with that poster’s presenter.

Q: What happens when I send an attendee a direct message?

A: Attendees can message each other through direct messages. To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. A red dot in the recipient’s People tab and on the envelope icon (top right) will let them know they have a new message.

Q: How can I get help?

A: Hopin support offers tutorials and FAQs for attendees. Visit HopIn to learn more.

You can also use the event chat to report any issues you may be having. While it’s not quite the same as wearing matching shirts, in the public chats HighEdWeb organizers will have their comments and responses highlighted so they are identifiable as organizers.

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